Refund Policy

This Refund Policy applies to KeyaPad pre-orders placed on this website. Pre-orders are charged in full at the time of purchase to reserve a unit from an upcoming production run.

Cancellations & refunds before shipping

Because your KeyaPad has not yet shipped, you may cancel your pre-order and request a full refund at any time before your unit is dispatched. To do so, reply to your order confirmation email or contact us at support@pen.engineering with your order number. Refunds are issued to the original payment method.

After shipping

Once your order has shipped, standard return terms apply. If your KeyaPad arrives damaged or defective, contact us within 14 days of delivery for a replacement or refund.

Processing time

Approved refunds are processed within a few business days. The time for funds to appear on your statement depends on your bank or card issuer.

Payment processing

Card payments are processed securely by maib (Moldova Agroindbank). We do not store your full card details.

Contact

Questions about a refund? Email support@pen.engineering.